Shipping Policy

Sirphire ("we", "us") operates the website https://in.sirphire.com ("Website"). By placing an order through this Website, you agree to the terms outlined below. These policies are intended to ensure transparency, protect both parties, and set clear expectations for our service.

1. General

All orders are subject to stock availability. While we strive to maintain accurate stock counts on our website, discrepancies may occasionally occur. If any item is out of stock after your purchase:

• We will fulfill the available products.
• We will contact you to choose between waiting for restock or receiving a refund for the unavailable items.

2. Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, and delivery location within India. The final shipping fee will be clearly displayed during checkout and collected with your order.

3. Returns

3.1 Return Due to Change of Mind

We accept returns due to a change of mind if:

• The return request is made within 7 days of item delivery.
• The item is unused, in original packaging, and in resellable condition.

Note:

• Return shipping is at the customer’s expense.
• Refunds are issued as store credit only (shipping charges are non-refundable).

3.2 Warranty Returns

We honor valid warranty claims within 90 days of item receipt.
Process:

• You must pre-pay return shipping (refunded upon successful claim).
• Once received, we process warranty claims within 7 days.
• If approved, you may choose from:
• A refund to your original payment method
• Store credit
• A replacement item (if in stock)

4. Delivery Terms

4.1 Domestic Transit Time (India)

Delivery typically takes 2 to 7 business days, depending on your location.

4.2 Dispatch Time

• Orders placed before 4:00 PM IST are dispatched the same day.
• Orders placed after 4:00 PM or on holidays/weekends are shipped the next business day.

4.3 Change of Delivery Address

We can update your delivery address before the order is dispatched. Please contact us promptly.

4.4 P.O. Box & Military Addresses

We currently do not ship to P.O. boxes or military addresses.

4.5 Items Out of Stock

If your order includes an out-of-stock item:

• We will hold the order until the item is restocked.
• You may request a split shipment or a refund for the unavailable item.

4.6 Delivery Delays

If your delivery exceeds the expected time frame, contact us and we will investigate with the courier partner.

5. Tracking Notifications

Once your order is dispatched, you will receive an email with a tracking link to monitor your shipment in real time.

6. Damaged Parcels

If you receive a damaged parcel:

• If possible, reject it upon delivery and inform us immediately.
• If accepted, contact our customer service with photos and details.

We will assist with a refund or replacement after courier verification.

7. Taxes & Duties

7.1 Sales Tax

All product prices on the website include applicable taxes within India.

8. Order Cancellations

You may cancel your order any time before dispatch.
If the order has already been shipped, please refer to our return policy.

9. Shipping Insurance

Your parcels are insured for loss or damage up to the value declared by the courier.

9.1 Damaged Parcels

A refund or replacement will be issued once the courier confirms the damage claim.

9.2 Lost Parcels

A refund or replacement will be processed once the courier officially declares the parcel lost.

10. Customer Support

For all questions or issues, please contact us at:

Mail us - [email protected]